Refund policy

At Cura Kitchen, we prioritize the quality and freshness of our food products. Since our items are perishable, we are unable to accept returns. However, we are committed to ensuring you are satisfied with your purchase and encourage you to reach out to our customer support team if you experience any issues with your order.

Refund Eligibility:

Refunds or store credit may be issued in the following cases:

1. Damaged or Incorrect Items: If you receive damaged goods or the wrong order, please contact us within 24 hours of receiving your delivery.
2. Quality Concerns: If you believe there is a quality issue with your product, reach out to our team with details and photos if applicable.

Process for Refund or Store Credit:

• Once your claim is reviewed, we will determine the best solution, which may include:
  • A replacement of the item(s)
  • Store credit for future purchases
  • A refund to your original payment method
• Please note that refunds or credits are issued at our discretion after we assess your claim.

How to Request Assistance:

To submit a claim, please email customerservice@curakitchenaz.com or call us at 602-837-0464 within 24 hours of receiving your order. Include your order number, a description of the issue, and any relevant photos.

Our team strives to respond within 24 hours and resolve any concerns promptly.